Privacy Policy

Last Updated: 18 February 2026

Buildtec Pty Ltd (ABN [insert]) (“Buildtec”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website https://www.buildtec.com.au/ (the “Site”) or otherwise interact with us.

By using our Site or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. The Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including:

• Full name
• Email address
• Phone number
• Company name
• Project details or enquiry information
• Postal address (where relevant)
• Any other information you voluntarily provide via forms, email, phone or in person

We may also collect non-identifiable information such as:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referral sources
• Cookie and tracking data

2. How We Collect Personal Information

We collect personal information in a variety of ways, including:

• When you complete an enquiry form on our Site
• When you request a quote or consultation
• When you subscribe to marketing communications
• When you contact us via phone or email
• Through cookies, tracking pixels and similar technologies
• Through third-party marketing and advertising platforms

Where practical, we will collect personal information directly from you.

3. CRM & Marketing Automation

When you submit an enquiry, request information, or otherwise engage with us, your personal information may be entered into our customer relationship management (CRM) and marketing automation system, which is provided by ActiveCampaign.

We use ActiveCampaign to:

• Store and manage lead and client information
• Track enquiries and communication history
• Send email communications and marketing updates
• Automate follow-ups and service-related communications
• Improve our customer experience

ActiveCampaign may store data on secure servers located outside Australia, including in the United States. Where personal information is disclosed overseas, we take reasonable steps to ensure that appropriate data protection safeguards are in place in accordance with Australian privacy laws.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our communications or by contacting us directly.

Data Controller

For the purposes of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, Buildtec Pty Ltd is the data controller of personal information collected through this Site.

Buildtec determines the purposes and means of processing personal information collected via this Site, including how it is stored, used, retained and secured.

Where personal information is transferred to external software platforms, databases or customer relationship management (CRM) systems, those platforms act as service providers to Buildtec and process personal information solely on our behalf and in accordance with our instructions.

Buildtec remains responsible for ensuring appropriate security measures are in place and that personal information is handled in accordance with applicable privacy laws.

4. Why We Collect and Use Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and providing quotes
• Delivering our services
• Managing customer relationships
• Sending service updates and marketing communications (where consent is provided)
• Improving our website, services and customer experience
• Internal business administration
• Complying with legal and regulatory obligations

We will not use your personal information for purposes unrelated to those described above without your consent, unless required or authorised by law.

5. Disclosure of Personal Information

We may disclose personal information to:

• Our employees and contractors
• Professional advisers (accountants, lawyers, consultants)
• IT service providers, hosting providers and software platforms (including ActiveCampaign)
• Marketing and analytics providers
• Government authorities or regulators where required by law

We do not sell personal information to third parties.

6. Cookies and Tracking Technologies

Our Site uses cookies, tracking pixels and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Personalise user experience
• Support advertising and remarketing campaigns

You can modify your browser settings to decline cookies. However, doing so may affect your experience on our Site.

We may use third-party services such as Google Analytics and advertising platforms that collect de-identified usage data.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

• Secure servers and encrypted connections (SSL)
• Access controls and password protection
• Two-factor authentication where available
• Limiting access to authorised personnel only

However, no data transmission over the internet can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal, accounting or regulatory requirements
• Resolve disputes
• Enforce our agreements

If personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

Marketing contact details may be retained until you opt out or request deletion, unless we are legally required to retain the information.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.

To make a request, please contact us using the details below. We may require verification of your identity before providing access.

We will respond within a reasonable timeframe in accordance with the Privacy Act.

10. Overseas Disclosure

Some of our third-party service providers (including CRM and cloud storage providers) may store or process personal information outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with Australian privacy law.

11. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you believe we have collected such information, please contact us and we will take appropriate steps to remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Build Tec Group Pty Ltd
99 King William Street
Kent Town, South Australia 5067
Australia

Email: reception@buildtec.com.au